Welcome to Retatrutide Brazil. We are committed to providing a transparent and fair shopping experience. Please read this Refund Policy carefully before making a purchase. By placing an order through our website, you agree to the terms outlined below.
Eligibility for Refunds
We review refund requests on a case-by-case basis. To be eligible for a refund, you must:
- Contact our customer support team within the applicable refund period.
- Provide your order number and proof of purchase.
- Explain the reason for your refund request.
- Comply with the return or refund conditions described in this policy.
Physical Products
If you purchase physical products from our website, you may request a return within 30 days of receiving your order, provided that:
- The product is unused and in its original condition.
- The original packaging is intact.
- All accessories, manuals, and included items are returned.
- The product is not excluded from returns under this policy.
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Digital Products
Due to the nature of digital products, including downloadable files, eBooks, guides, memberships, or other digital content, all sales are generally considered final once access has been provided.
If you experience technical issues that prevent you from accessing your purchase, please contact us so we can help resolve the problem.
Refunds for digital products may be considered in exceptional circumstances, such as duplicate purchases or billing errors.
Non-Refundable Items
Unless required by applicable law, the following items are generally not eligible for refunds:
- Opened or used products
- Downloaded digital products
- Gift cards
- Promotional or clearance items marked as non-refundable
- Products damaged due to misuse or improper handling
- Customized or personalized products
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve your request quickly, please include:
- Your order number
- A description of the issue
- Clear photographs showing the product and packaging
If your claim is approved, we may offer a replacement, store credit, or a refund, depending on the circumstances.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
If your order has already been shipped, you may need to follow the return process described above.
Shipping Costs
Unless the return is due to our error or a defective product, original shipping charges are generally non-refundable.
Customers are responsible for return shipping costs unless otherwise required by applicable law.
Refund Processing
Once your refund has been approved, we will process it as quickly as possible.
Depending on your payment provider, refunds typically appear within 5–10 business days, although processing times may vary.
Chargebacks
If you have an issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider. Our support team will make every reasonable effort to resolve your concern promptly.
Contact Us
If you have questions about this Refund Policy or would like to request a refund, please contact us.
Email: info@retatrutidebrazil.com
Please include:
Your full name
Order number
Date of purchase
Description of the issue
Providing complete information will help us process your request more efficiently.
Policy Updates
We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will be posted on this page with a revised Effective Date. We encourage customers to review this page periodically to stay informed of our current refund procedures.